“Lighthouse Disability have some amazing staff and I wish to thank them for their dedication and support.”
What is NDIS Plan Management?
Plan Management gives NDIS participants more choice and control, without the extra burden of managing their NDIS funds. Think of a NDIS plan manager as your own bookkeeper for all your supports.
They make sure your invoices are paid, that you have enough funding in your budget and keep in regular contact with your providers.
Using a NDIS plan manager is different to self managing or having the NDIA manage your funding.
What does a NDIS Plan Manager do?
Through our service, we support you to:
- Communicate with service providers
- Pay your NDIS invoices on your behalf
- Manage your funding and budget
- Keep a record of how you spent your NDIS funding
- Increase your financial and plan management skills
How do I get it?
At your planning meeting, tell NDIS staff or your local area coordinator you would like a plan manager to support you. The NDIS will include extra funding in your plan and this will be separate from your other supports. You can also request a plan manager mid-plan by contacting the NDIS.
I’m already with a NDIS Plan Manager, can I change?
Yes! No matter how far into your plan you are, you can change. Contact us and we can support you through this easy transition process.
How much does it cost?
The good news is that it's doesn't cost anything. The NDIA supports plan management by adding extra funds to your plan to cover the cost of a plan manager.
That means there is no out of pocket costs or any funding taken from your existing NDIS plan. You can find out more about the funding for plan management on our NDIS Support Prices page.
What are the benefits of using a Plan Management service?
By using an NDIS plan manager, you have more choice and control. This means you can choose any NDIS provider, not just registered ones.
This means you have a wider range of providers to choose from, so you can get support from a provider that suits your needs.
Submitting and processing claims with the NDIS can be stressful.
There's a lot of complex coding and it can be quite hard to get your head around. Our NDIS plan managers have the knowledge and experience to manage this process efficiently.
How do you keep track of my NDIS funding and budget?
We provide regular comprehensive reports on how your NDIS funding is being spent.
We use a special software, which has increased the speed in which claiming and payments are made. This means we provide timelier information available to clients and families.
Once an invoice is paid, your funding balance will be updated. You will know how much you have spent, where it has been spent and how much is left in your NDIS budget.
We have robust systems to manage our conflict of interest as both a plan manager and support service provider. You can read more about we manage this in our Conflict of Interest - Plan Management Policy.
To assist my communication, I used some of my NDIS funding to purchase a new Go Talk 9+, a portable communication tool. With the help of my Plan Manager, I checked to see if I had enough funding and asked them to pay for it for me. I use my new Go Talk 9+ all the time, it's really helped me
—Luci, Plan Management Client
Why should I choose Lighthouse Disability?
- We’re not-for-profit and a NDIS registered provider. We care about you and your NDIS goals.
- Customer service. We are easy to deal with and provide a responsive and reliable service.
- Prompt payments. We pay invoices as soon as we can, meaning your budgets are always up to date.
- Safe & Secure. We make sure your private information is exactly that, private.
- Experienced. Since 1989, we have been supporting people with disability across Adelaide. Our team of experts have many years of experience and know how the NDIS works.
- Choice & Control. You can choose any support provider, not just registered NDIS providers.
Where do Lighthouse Disability provide this service?
Our plan managers are available across South Australia. No matter where you live, we can support you to manage your NDIS budget and funding.
How do you deliver your plan management support?
We provide our plan management service from our head office in Salisbury, South Australia. We use a person-centred approach in all our services.
Do you provide any other NDIS support services?
Yes, we are also registered to provide supported independent living.