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Lighthouse Disability is committed to providing high quality disability support services. This is done through the delivery of person-centered services for people with disability. To achieve this, Lighthouse Disability reviews its services and strives for continuous improvement in all that it does. A key part of our continuous improvement is receiving feedback about people’s experiences with the support services we provide.

You can find out more about how to share your feedback, as well as our relevant documents below:

Lighthouse Disability have a number of policies and procedures which demonstrate our commitment to the delivery of quality services, safe work practices and a safe environment across the organisation.

How do I share my feedback?

All clients, families, advocates and staff are encouraged to provide suggestions on how we are able to improve the quality of our services. 

Feedback can be provided by:

What will happen to my feedback?

  • We aim to acknowledge your feedback within three working days.
  • We will aim to address all feedback within a 21 working day time frame.
  • We will always use your feedback to continually improve our services.

You can also provide your feedback directly to the NDIS Quality and Safeguards Commission (NDIS Commission) which is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. You can provide feedback to the NDIS Commission by:

What if I want someone to help?

If you would like more information about independent advocates that can help you share your feedback, the below link provides a comprehensive list:

South Australian Advocacy Organisations

Share your feedback - online form

“Let me commend the Lighthouse Disability staff for the exemplary work that they do and for how well they interact with the clients.”

Angela, External Provider

“Lighthouse Disability is a great place to work. It’s been clear since day one that the focus is always on the person that we are supporting.”

Nick, Staff Member

— Gill, Parent of a Client

“Lighthouse Disability is a positive organisation to be part of. They make my life easier.”

Gerry, Client