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What is the NDIS Quality and Safeguards Commission?

The National Disability Insurance Scheme Quality and Safeguards Commission (also known as the NDIS Commission) is a regulatory body responsible for ensuring the safety and quality of services provided to NDIS participants.

The commission plays a vital role in safeguarding the rights and well-being of NDIS participants. Its primary functions include:

  • Registering and regulating NDIS service providers
  • Monitoring compliance with quality and safety standards
  • Handling complaints and reports of abuse or neglect
  • Providing education and support to service providers and participants

By enforcing rigorous standards and promoting accountability, the NDIS Quality and Safeguards Commission aims to create a secure and high-quality environment for NDIS participants, empowering them to access the services and supports they need with confidence.

Reportable incidents are reported to and investigated by the NDIS Quality and Safeguards Commission.

What are reportable incidents?

All NDIS providers (including Lighthouse Disability) have a legal obligation to report 'reportable incidents' to the NDIS Commission.

Reportable incidents include:

  • The death of a person with disability 
  • Serious injury of a person with disability 
  • Abuse or neglect of a person with disability 
  • Unlawful sexual or physical contact with, or assault of, a person with disability 
  • Sexual misconduct, committed against, or in the presence of, a person with disability, including grooming of the person with disability for sexual activity 
  • Unauthorised use of restrictive practices in relation to a person with disability

How do I make a complaint to the NDIS Commission?

If you feel comfortable you can provide a complaint about our services directly to us.

Otherwise you can make a complaint directly to the NDIS Commission by:

If you have any questions about the NDIS Commission you can email or call us on 08 8256 9800.

“Lighthouse Disability is a great place to work. It’s been clear since day one that the focus is always on the person that we are supporting.”

Nick, Staff Member

“Let me commend the Lighthouse Disability staff for the exemplary work that they do and for how well they interact with the clients.”

Angela, External Provider

— Gill, Parent of a Client

“Lighthouse Disability is a positive organisation to be part of. They make my life easier.”

Gerry, Client