“Let me commend the Lighthouse Disability staff for the exemplary work that they do and for how well they interact with the clients.”
What is the NDIS Quality and Safeguards Commission?
The National Disability Insurance Scheme Quality and Safeguards Commission (also known as the NDIS Commission) is a regulatory body responsible for ensuring the safety and quality of services provided to NDIS participants.
The commission plays a vital role in safeguarding the rights and well-being of NDIS participants. Its primary functions include:
- Registering and regulating NDIS service providers
- Monitoring compliance with quality and safety standards
- Handling complaints and reports of abuse or neglect
- Providing education and support to service providers and participants
By enforcing rigorous standards and promoting accountability, the NDIS Quality and Safeguards Commission aims to create a secure and high-quality environment for NDIS participants, empowering them to access the services and supports they need with confidence.
Reportable incidents are reported to and investigated by the NDIS Quality and Safeguards Commission.
What are reportable incidents?
All NDIS providers (including Lighthouse Disability) have a legal obligation to report 'reportable incidents' to the NDIS Commission.
Reportable incidents include:
- The death of a person with disability
- Serious injury of a person with disability
- Abuse or neglect of a person with disability
- Unlawful sexual or physical contact with, or assault of, a person with disability
- Sexual misconduct, committed against, or in the presence of, a person with disability, including grooming of the person with disability for sexual activity
- Unauthorised use of restrictive practices in relation to a person with disability
How do I make a complaint to the NDIS Commission?
If you feel comfortable you can provide a complaint about our services directly to us.
Otherwise you can make a complaint directly to the NDIS Commission by:
- Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
- Completing a complaint contact form.