Plan Manager

Jo didn’t always work in disability services. In fact, she used to work in finance for a pest control business!

Jo moved to Lighthouse Disability in an Accounts Receivable role when one of her family members acquired a disability. After seeing the challenges involved, Jo wanted to work for an organisation where she could support families going through similar experiences.

When the NDIS was rolled out and Lighthouse Disability introduced Plan Management services, Jo was eager to work directly with customers and help to manage their funding. So, she moved across - and the rest is history. Now a seasoned Plan Manager, her dedication and passion shines through in her interactions with clients.

As Jo’s NDIS expertise has grown, so has her personal experience with the impacts of disability. She’s proud to be in a role where she can shoulder some of the burden for people on their NDIS journeys, and her customers love that she can always be relied on to ‘keep it real’.

A self-described ‘people person’, Jo’s favourite part of the job is meeting with customers and being their go-to for questions about their NDIS plans. She also welcomes the continuous learning that the role provides – not only has she become something of an NDIS expert, she’s also learned a lot about the diverse experiences of people living with disability.

Outside of work, Jo is super crafty. You’ll find her beading, working with clay, making jewellery, or op-shopping for pieces that she can customise!

back to our team learn more about plan management contact jo